Terms and Conditions

This website is operated by Djuce Studio. Throughout the site, the terms “Djuce”, “we”, “us” and “our” refer to Djuce YesWeCan SL (B13931225), registered in Spain, with our studio in Stockholm, Sweden. Djuce offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Djuce YesWeCan SL
B13931225
Carrer de Calàbria, 149, Entresòl, 1a
08015 Barcelona
Spain
Email: hello@djucestudio.com

Studio: Valhallavägen 96, 114 27 Stockholm, Sweden

• At Djuce, we strive to offer a first-class experience for our customers, and uphold the highest degree of professionalism. The following terms and conditions (“Terms”) constitute a binding agreement between you and Djuce YesWeCan SL (“Djuce”, “we,” or “us”) with respect to your use of this website and any other Djuce-owned websites, micro-sites, and social media pages and accounts (collectively, “Djuce Sites”) and the services available on such platforms (together with the Djuce Sites, the “Services”), including all content made available through them.
• These Terms and any purchase you make from Djuce are governed by Spanish law, as set out in §10 and §11, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protections in the country where you live are not affected.
• If you do not agree to these Terms, please do not use or access the Djuce Sites or Services for any purpose.
• Additional policies, terms, and conditions applicable to certain Djuce Services, specific areas of certain Djuce Sites, or to particular content or transactions, may also be posted in particular areas of certain Djuce Sites and, together with these Terms, govern your use of those areas. Any such additional policies, terms, and conditions are incorporated into these Terms. If any inconsistency exists between these Terms and such additional policies, terms, and conditions, such additional policies, terms, and conditions applicable to those specific areas of the Djuce Sites will be controlling with respect to those particular areas. Djuce reserves the right to cancel and/or terminate any user’s account for any violation of these Terms or other terms stated on Djuce Sites. Fraudulent behavior, spamming, flaming, excessive use of profanity or abusive language, on Djuce Sites or any other website in regards to Djuce, or while contacting any of our customer service team, will not be tolerated.

Your use of the Djuce Sites and Services is subject to our Privacy Notice located here, incorporated herein by reference, which applies to the collection, use, disclosure and other processing of personal information by Djuce. Djuce, as the controlling party responsible for data protection, processes personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR). We process personal data that you have provided to us in the ordering process in order to fulfill our contractual obligation with you (Art. 6(1)(b) GDPR), e.g. to process the order. In addition, we process your data if there is a legitimate interest in this on our part or on the part of third parties (Art. 6(1)(f) GDPR), e.g. to optimize our processes or for the purpose of direct advertising. In addition, we may process your data if you have previously consented to this (Art. 6(1)(a) GDPR). Further information about the processing of personal data at Djuce to third parties who may be involved in data processing (e.g. payment service providers or delivery or shipping companies), as well as an indication of your rights (e.g. right to information, correction and deletion of data, right to data portability and right of complaint to the supervisory authority) are available on our website here.

Conclusion of contract. By submitting the order form provided on our website, you are submitting a binding offer to us to conclude the contract with you. You place the order by entering all the information during the ordering process and then sending the order form. A contract between you and Djuce is concluded with the order confirmation, in which we confirm the receipt of your offer by email or when we deliver the ordered goods to you.

Payment. The total amount to be paid by you for your order will be the sum of the prices for the products you select or those selected for you, all applicable taxes, and shipping and handling charges. Payment is due when you submit your order, and you hereby authorize Djuce to charge such amount to your payment card at that time. For deliveries within the EU, the prices shown include the statutory VAT of the country we deliver to. For Australia and the United States, any GST or sales tax is calculated and shown at checkout, and those orders ship from a warehouse in the same country. Shipping costs are shown at checkout before you pay. Payment is made at checkout through Shopify Payments (credit and debit cards, PayPal and local payment methods), in the currency shown at checkout.

Reservation of ownership. Delivered goods remain our property until they have been fully paid for.

Delivery. Delivery times, carriers and any shipping costs are set out on our shipping and returns page. The risk of loss or damage passes to you when the goods are delivered to you.

Price errors. If we notice an obvious price or stock error before we ship, we will contact you. You can then confirm the order at the correct price or cancel it for a full refund.

Our 30-day return is voluntary and goes beyond what the law requires. You have 30 days from the day you receive your order to return it, in every market we ship to. For this return the glasses need to be unused and in their original packaging, and you pay the return shipping. A 5% return handling fee is deducted from the refund. The fee does not apply to faulty or incorrect items, or to withdrawals under the EU 14-day right described below. Refunds go back to the original payment method within 14 days of us receiving the return.

If you live in the EU you also have a statutory 14-day right of withdrawal, with no return fee. The period runs from the day you, or someone you name, receive the goods. Use our withdrawal form or simply write to hello@djucestudio.com with a clear statement. We refund all payments we received from you, including standard outbound shipping, within 14 days of being told of your decision, to the payment method you used. We may hold the refund until we have the goods back or you have shown proof of return. You pay the direct cost of sending the goods back (return rates are on our shipping and returns page), and you are liable only for loss in value caused by handling beyond what was needed to check the goods. The 30-day return window applies in addition to your statutory rights, never instead of them.

Something broken or wrong when it arrived? Write to hello@djucestudio.com with a photo and we will replace it or refund you. This does not limit your statutory rights. EU consumers have a legal guarantee of conformity for at least two years from delivery (three years in Spain). In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law: you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure. Return addresses, shipping costs and the full details are on our shipping and returns page.

If a parcel comes back to us because the address was incomplete or incorrect, or because it was not collected from the pick-up point, we may charge the shipping costs for sending it again. We do not charge for a reshipment when the problem is on our side, such as a faulty, damaged or incorrect item. If you want to return an uncollected parcel under our 30-day return, shipping both ways and the 5% return handling fee apply, as described in §4.

The trademarks and service marks displayed on the Djuce Sites and Services are the registered and unregistered trademarks, service marks and trade dress of Djuce and its licensors. For a list of Djuce trademarks and service marks please contact us. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Djuce Sites and Services are trademarks, service marks or trade dress of Djuce in the EU and other countries. Djuce’s trademarks, service marks and trade dress may not be used in connection with any product or service that is not Djuce, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Djuce. All other trademarks not owned by Djuce that appear in any Djuce Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Djuce.

All content included on or made available through any Djuce Sites and Services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Djuce or its content suppliers and protected by international copyright law. The compilation of all content included in or made available through any Djuce Sites and Services is the exclusive property of Djuce and protected by international copyright law.

While we appreciate your interest in Djuce and our business, Djuce does not want and cannot accept any ideas or information users consider confidential and/or proprietary. This is to avoid the possibility of future misunderstandings when projects independently developed by or on behalf of Djuce might seem to others to be similar to users’ own creative ideas, suggestions, and/or materials. All comments, suggestions, ideas, drawings, images, concepts, or other information or materials disclosed or offered to us by you through the Services or in response to solicitations on Djuce Sites (unless otherwise noted) shall be deemed to be non-confidential and non-proprietary.

If you post a review, photo or other content on our website, or tag us on social media, you keep ownership of it. You give Djuce a non-exclusive, worldwide, royalty-free licence to display and share it on our website and social channels, with credit to you where reasonable. Separate written terms apply to creators we work with under our creator programme. You can ask us to remove your content at any time by writing to hello@djucestudio.com.

Djuce Sites or Services may contain links to third-party websites. These links are provided for your convenience only. Djuce has no control over third-party websites and we are not responsible for the content of such websites or the privacy practices of those third-party websites. If you decide to access a third-party website linked from the Djuce Sites, you do so entirely at your own risk and your use of those sites is subject to those websites’ terms and conditions and privacy policies.

If something has gone wrong, write to hello@djucestudio.com first. Most problems are solved within a few days, and we would rather fix it than argue about it.

If we cannot agree, these Terms are governed by Spanish law. If you are a consumer in the EU, you also keep the protection of the mandatory consumer law of the country where you live, and you can bring a claim before the courts there. You may also turn to the alternative dispute resolution body for consumers in your country; in Sweden that is the National Board for Consumer Disputes (ARN, www.arn.se), and in Spain the consumer arbitration system (Junta Arbitral de Consumo). The European Consumer Centres network can also help with cross-border complaints. Djuce is not obliged to take part in such proceedings, but will consider it case by case.

If you live outside the EU, disputes are settled by the courts of Barcelona, Spain, unless mandatory law where you live says otherwise.

These Terms, and any purchase made through djucestudio.com, are governed by Spanish law, excluding the UN Convention on Contracts for the International Sale of Goods. The courts of Barcelona, Spain, have jurisdiction, subject to the rights of EU consumers described in the section on disputes above.

No waiver of these Terms by Djuce shall be deemed a further or continuing waiver of such Terms or any other term or condition, and any failure of Djuce to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms will continue in full force and effect.

These Terms, our Privacy Notice, our shipping and returns page and the other policies referred to in these Terms make up the entire agreement between you and Djuce for the Djuce Services, and replace any earlier agreements about them. Nothing in these Terms limits the rights you have as a consumer under mandatory law.

Djuce reserves the right to make changes to these Terms at any time. If Djuce makes a material modification to these Terms, we will notify you by displaying a prominent announcement above the text of the Terms or at https://djucestudio.com, as appropriate, for thirty (30) days, and that will be deemed sufficient notification of such changes. Should you wish to stop using the Djuce Services because of a modification to the Terms, please contact our Customer Services via our email hello@djucestudio.com. Changes apply to orders placed after the change takes effect. An order you have already placed stays under the Terms that applied when you placed it. If you keep using the Djuce Services after a change takes effect, the new Terms apply to your use from then on. The date these Terms were last updated is shown at the top of this page.

In compliance with the French Anti-Waste and Circular Economy Law (AGEC) and Extended Producer Responsibility (EPR) regulations, Djuce is registered with the respective French eco-organizations under the following Unique Identification Number(s) (UIN):

Packaging: FR531202_01XHHE

In Austria, Djuce’s Extended Producer Responsibility (EPR) number is 9008392757206.

If you have questions or comments about these Terms or the Djuce Sites or Services, write to hello@djucestudio.com or use our contact page.

We are responsible for the products we sell as the law requires. Nothing in these Terms limits your statutory consumer rights, or any liability that cannot be excluded by law, including liability for death or personal injury, for fraud, or for defective products. Subject to that, we are not liable for loss that was not a reasonably foreseeable result of our breach of these Terms. If you buy for business purposes, we are not liable for loss of profit, revenue or business.